Understand Completion and Drop-Off

A funnel completes as soon as its final milestone matches.

1 min readProduct documentationzinzu Funnel User Guide

If the EventOwner’s selected data ends before that happens, the occurrence remains incomplete at its last matched milestone.

Records for the same EventOwnerProgress
Product Viewed → Added to Cart → Payment CompletedCompleted.
Product Viewed → Added to Cart → end of dataReached step 2; incomplete.
Product Viewed → end of dataReached step 1; incomplete.
Added to Cart → Payment Completed, with no Product ViewedNo funnel occurrence starts.

“Drop-off” means the next milestone was not reached within the records analyzed. It does not prove the person permanently abandoned the process.

Important:The query date range defines the available observation period. A payment outside that range cannot complete a funnel inside it.

Illustration: Example outcomes showing completion and partial progression.
Continue readingMultiple occurrences
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